Free shipping on all orders over $100

FAQ

Frequently asked questions

Is shopping here safe?

Shop with Confidence

Shopping on Horses-store.com is safe and secure, guaranteed.

All information is encrypted and transmitted without risk using a Secure Sockets Layer (SSL) protocol.

Payments are processed by PCI compliant third party merchants like Paypal so ensure the safety of your personal data.

 

Do you have a physical store?
While Horses-store.com doesn't have a physical store, we do offer a personalised shopping experience. There are 3 ways to shop with us:
1. Online 
2. Shop with us when our mobile store is at events, tradeshow and exhibitions
3. Make an appointment for a private fitting at our stable-door warehouse in Dayboro Queensland. You can even bring your horse to make sure everything looks just perfect!
What are the Q.Linn sizes?
Q.Linn is manufactured in Europe and uses the European (non-UK) sizing for bras and underwear. The slips are sizes XS - XL, which would roughly compare with to size 6 for XS -  size 16 for XL.
The Bras are available in cup-size B, C and D which is similar to the sizes in Australia. Chest sizes are 70cm - 90cm.
You can measure yourself with a flexible measuring tape by having it firmly around your ribcage under the bust where your bra would normally sit. Wear a suitable bra while you take this measurement but no other clothing.
70 cm is the equivalent to a size 10
75 cm is the equivalent to a size 12
80 cm is the equivalent to a size 14
85 cm is the equivalent to a size 16
90 cm is the equivalent to a size 18 

Horses-store.com is the exclusive distributor and importer for Q.Linn Sports Lingerie in Australia.

When is my order shipped?
At Horses-store.com we understand that you order online because it is convenient, but also because you want your products fast and without any hassle. So our promise is that we process our shipments of orders EVERY DAY. (except for Saturday and Sunday).
The Free shipping option uses the cheapest transporter available - this can be Australia Post or some of the specialised shipping companies. So while we can't guarantee the delivery time of your order, we can guarantee that the package leaves our Stable/warehouse the day you order it.
Orders placed after 3pm Brisbane time are shipped the next day.
 
Returns & Replacements
We offer 100% satisfaction guarantee so when you are not happy with they way your purchase looks, you can send it back to us. As long as you send the products back to us in saleable condition. 
 
Can I pick up my order?
Horses-store.com has a Stable Door pickup service so you can save some money on shipping. This is a great service if you can't wait for the products to be sent to you, and you don't mind driving to Dayboro, you can drop in to pick up your order directly from our Stable door warehouse.
This service is available every Saturday, and during the week by appointment. You can book a week-day stable door pickup by emailing us.
 
Payment, Pricing & Promotions
As mentioned earlier, all our payments are processed by third party payment gateways to ensure the safety of your financial data. 
Most people will use the Paypal option that can be accessed directly from the shopping card.
If you don't want to use Paypal you can continue to the checkout and choose the payment option we have on offer via Moneybookers.
 
Are you a real company?

Rest assured: Horses-store.com is a real company

Horses-store.com is the trading name of Emereo Pty Ltd.

ABN: 84 114 392 371

 

Office address:

Unit 22B, 302 South Pine Road, QLD 4500, AUSTRALIA

 

Office contact details: 

Phone 07 - 3881 2015

 

Updating Account Information
You can update your account information at any given point in time by logging into your account and updating your data. 

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