Free shipping on all orders over $100

Customer Service

Customer Service

Shipping & Delivery
All orders of $100 and over receive Free Shipping with Australia Post. The free shipping option is not available for Proteq Equine Bedding, this product is only available via our 'click & collect' option. Stable door pickup address is 45 Banmore Court, Dayboro.
You have the option to choose a different shipping provider, and the extra cost for expedited shipping is added to your total order.
Please keep in mind that Australia is a large country and Australia Post can take up to 5 days to deliver your order from Brisbane to your doorstep.
Privacy & Security
All orders on are processed by third party merchant gateways. This means that no credit card information is stored locally and your financial data is secured by the PCI policies and procedures at banks and Paypal. 
You will need to open an account because of the shipping address, but we will not give this information to anybody outside of the company. 
Returns & Replacements
We offer 100% satisfaction guarantee so when you are not happy with they way your purchase looks, you can send it back to us. As long as you send the products back to us in the original condition and full packaging. For a full description of our Returns policy, check this page.
Orders are only processed after payment has been received.
Click & Collect orders (stable door pickup) may be paid cash, all other orders must be paid online either via Paypal, credit card or bank transfer.
Payment, Pricing & Promotions
As mentioned earlier, all our payments are processed by third party payment gateways to ensure the safety of your financial data. 
Most people will use the Paypal option that can be accessed directly from the shopping card.
If you don't want to use Paypal you can continue to the checkout and choose the payment option we have on offer via eWay (MasterCard and Visa credit cards).
Viewing Orders
You can view your order in the top right hand corner of your screen where there is a picture of a shopping trolley.

Updating Account Information
You can update your account information at any given point in time by logging into your account and updating your data. 

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